Frequently Asked Questions

Start with the area you want to focus on and the type of experience you prefer. Read the product description, features, sizing information, and available options before ordering. If you need help understanding a product, email flexora.connect@gmail.com with its name and your question.

Check the product description and selected option for the contents of your purchase. Images may show different options or accessories, so review the details of the option you choose.

Follow the instructions and safety warnings supplied with your specific device. Session length, settings, charging, and suitable uses vary by product. Contact us if you need help locating or understanding the instructions.

Do not rely on a product listing as medical advice or as a substitute for professional care. If you have a medical condition, an implanted electronic device, are pregnant, or are unsure whether a device is suitable, consult a qualified healthcare professional before use. Stop using a device if it causes pain or irritation.

Follow the cleaning and storage instructions supplied with the product. Do not assume a device is waterproof or suitable for immersion. Keep electrical components dry unless the instructions explicitly state otherwise.

Email us as soon as possible with your order number and the change you need. We will review your request, but changes cannot be guaranteed once an order is being processed or dispatched.

Email us with your order number and the email address used at checkout. Include any tracking reference you already have so we can understand your question.

Contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while your request is being reviewed.

Review the store's current refund policy for return information. If you have a question about your order, contact us with your order number before sending an item back.